FAQ

How long will it take for my package to arrive?

Packages can take up to 1-3 Weeks for Customers from the US/ International to arrive. But if you have ordered from the UK it will take up to 3-5 days to arrive they will be shipped by The Royal Mail.

Can I Return/Exchange my Item?

No Returns unless the item is damaged I will refund you back or if you like I can send you a new order free of charge.

How long does pre-orders take?

Pre-orders can take up to 1-2 weeks to be ordered and will be sent out to be shipped in 2-3 days after I received the orders.

Where is my Order?

Orders that have been ordered Internationally will have a Tracking Number on them so you can Track your Order on The Royal Mail Tracking Website

https://www.royalmail.com/track-your-item#/

How do I contact you about my item?

You can message me on my email douzoclub@outlook.com